For Products purchased in the United Kingdom
All of Technical Consumer Products (TCP) goods are designed and manufactured to the highest standards and deliver high-quality performance, ease of use and ease of installation. In case you encounter any difficulties while installing or using your product, we recommend that you first consult any available operating instructions.
In the unlikely event that your product becomes defective during the guarantee period identified on the packaging of your product (Guarantee Period), you should first visit the retailer from where the product was purchased to seek to enforce your statutory rights as a consumer and any additional rights provided by the retailer.
Having exhausted your statutory rights as a consumer and any additional rights provided by the retailer, TCP will at its option repair or exchange the defective product. For the avoidance of doubt the Guarantee Period refers to the time period stated on the packaging as the ‘Warranty Period’ and not the ‘Expected Lifetime’ stated on the packaging.
This guarantee does not impact upon your statutory rights as a consumer.
What items are included in the guarantee?
This guarantee applies to a person, who can provide the original defective product and an original purchase receipt including: date of purchase, full name of the retailer, and product description.
This guarantee starts at the date of purchase and comes to an end after the Guarantee Period expiration specified on the packaging of the product and this guarantee applies to a product used according to its proper usage instructions and the user guide information.
Any defect occurring within the Guarantee Period due to the quality of materials or production, will at TCP’s option be repaired or exchanged at TCP’s own expense.
TCP reserves the right to replace the defective product with a similar product if the defective product is no longer produced by TCP.
Liability of TCP under the guarantee
Nothing in this guarantee shall limit or exclude the liability of TCP for:
death or personal injury resulting from negligence; or
fraud or fraudulent misrepresentation; or
breach of the terms implied by section 12 of the Sale of Goods Act 1979; or
breach of section 2 of the Consumer Protection Act 1987.
TCP’s total liability arising under or in connection with this guarantee, howsoever arising, shall in all circumstances be limited to the price paid by you for the product which is the subject of a claim under this guarantee.
What will invalidate the guarantee?
Failing to contact TCP within 30 days of the defect becoming apparent.
Model number and/or serial number (if any available) on the product was changed, deleted or illegible.
Product being repaired or modified by specialists not authorised by TCP.
Product being used for commercial purposes.
Defects caused by misuse or usage not according to user guide or best practice.
Ambient temperature never exceeds the operating temperature range -20degC to +45degC.
Defects caused by an accident, including but not limited to, lightening, abnormal voltage, water, fire and natural disasters.
Defect caused by deterioration of parts considered as expendable materials.
Burning behaviour above the recommended annual hours per year which is set out in the burning table located on the TCP.eu website.
The guarantee does not cover losses related to, for example, but not limited to losses of any programs, data or business profit.
In order to process any claim under the guarantee TCP will require the following information:
The original sales receipt including the product name, purchase date, and product description;
The original product;
Your name, address and contact telephone number.
If you wish to make a claim under this guarantee please send the above* to:
TCP European HQ
Unit 1 Exchange Court
Failure to provide all of the information required will result in TCP being unable to return your repaired product to you or supply any replacement product.
Please note we must test and inspect all faulty products, refunds or replacements for a faulty product which may take up to 10 working days.
*Returns are sent at the consumers own risk.